Get in Touch
- Phone
+92-312-2166-633
- Email Now
info@binarybrix.com
Lahore, Pakistan
At BinaryBrix, we are committed to providing our customers with timely and professional support to ensure smooth and uninterrupted use of our services. This Support Policy outlines the support services we offer and how to reach us for assistance.
Our support team is available Monday through Friday from 11:00 AM to 8:00 PM Pakistan Standard Time (PST). Support requests made outside of these hours will be addressed on the next business day.
We provide support through the following channels:
We strive to respond to all support requests within 24 hours during business days. Urgent issues will be prioritized and handled promptly.
We provide assistance with the following:
Our support services do not cover:
If a support issue is not resolved to your satisfaction, you may escalate the matter to a senior support representative. Please include the details of your original request and any previous communication for a quicker resolution.
We aim to resolve most issues within 24 hours of receiving the request. Complex issues that require investigation may take longer, but we will keep you informed about the progress.
Your feedback is crucial to helping us improve our services. We are committed to providing the best support possible, and your suggestions play a key role in that. If you have any ideas or thoughts on how we can enhance your experience, please don’t hesitate to share them with us.
For support inquiries, please reach out to us through the provided channels. We are dedicated to ensuring your satisfaction with our services.
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